Privacy Policy

SteviCOM ("we," "our," or "us") operates the Upkeep Home mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.

1. Information We Collect

Information You Provide

When you use the App, you may provide us with:

• Account registration information (e.g., name, email address)
• Home and property details you enter into the App
• Maintenance records, tasks, and notes
• Documents, photos, and files you upload
• Support requests and communications

Information Collected Automatically

We may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, actions taken, timestamps)
• Crash reports and performance data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Create and manage your account
• Sync your data across devices
• Process your subscription and billing
• Respond to your support requests
• Send important service-related communications
• Analyze usage patterns to improve features and performance
• Comply with legal obligations

3. Cloud Storage and Backups

The App stores your data securely in the cloud to enable syncing across devices and data backup. Your data is encrypted in transit and at rest. We use industry-standard cloud infrastructure providers to host and protect your information.

4. Analytics and Third-Party Services

We may use third-party analytics and service providers to help us understand how the App is used. These providers may collect information about your use of the App in accordance with their own privacy policies.

Third-party services we may use include:

• [Analytics Provider] — for usage analytics
• [Crash Reporting Provider] — for crash and error reporting
• [Payment Provider] — for subscription management

5. Subscriptions and Billing

The App may offer subscription-based premium features. Subscriptions are processed and managed through Apple's App Store or Google Play. We do not directly collect or store your payment card information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where required by law.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only:

• With service providers who assist us in operating the App (under strict data processing agreements)
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of our users or the public
• In connection with a merger, acquisition, or sale of assets (with prior notice)

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, export, withdraw consent, and object to processing.

To exercise any of these rights, please contact us at support@upkeephome.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

10. Children's Privacy

The App is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We will take appropriate measures to ensure compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or on our website.

13. Contact Us

If you have questions about this Privacy Policy:

SteviCOM
Email: support@upkeephome.com